Fifty customers. One question. Answer it once.
What changed for your customers
Under the Cyber Resilience Act, the brand whose name is on the product is the legal manufacturer, even when you designed it, built it and maintain the firmware. They can't meet that deadline without you.
So when an advisory hits a chipset or SDK you use, every one of those customers will ask you at the same time, in their own format, with their own spreadsheet, usually overnight Shenzhen time. That's the flood VexRoute is built to stop.
What VexRoute does for your factory
- One answer per firmware family
- Answer once about the code you maintain. VexRoute delivers it to every linked customer, mapped to their own SKUs. No reformatting, no copy-paste across threads.
- Your engineers answer directly
- The workspace is bilingual, so the R&D engineer who knows the answer can give it in Chinese. Customers receive it in English, with the original kept on record.
- A process customers can see
- EU buyers increasingly ask suppliers how they handle vulnerabilities. A working CRA response channel is a reason to keep you, and to bring you new product lines.
- Less noise in sales
- Your sales team stops being a relay desk for security questions and gets back to selling.
What answering looks like
Step 1: One request arrives
A vulnerability, the firmware families it may affect, and the deadline your customers face. In Chinese and English.Step 2: R&D checks the family
Is the vulnerable component present? Which versions? Is a fix planned or released?Step 3: Pick a status, add a note
Not affected, affected, fixed or under investigation, with a short justification and mitigation advice.Step 4: Every customer is covered
The answer reaches every linked brand at once. Update it as the fix progresses and they all see the update.
What we never ask of you
- No source code. You answer about firmware you already supply.
- No customer list. Brands link themselves to the families they buy.
- No cross-customer visibility. Each brand sees only its own products.
- No extra portals per customer. One workspace covers all of them.
VexRoute 中文简介
欧盟《网络弹性法案》（CRA）自 2026 年 9 月 11 日起要求制造商在得知漏洞被积极利用后 24 小时内提交早期预警，72 小时内提交漏洞通报。在法律上，贴牌销售产品的欧洲品牌就是“制造商”，但固件往往由您的工厂开发和维护。
当芯片、SDK 或平台出现漏洞时，所有客户会同时向您提出同样的问题：产品是否受影响？涉及哪些型号和固件版本？是否有修复方案？ VexRoute 让您只需回答一次。
一次回答，覆盖所有客户
按固件系列回答一次，答案自动发送给所有相关的欧洲品牌客户，并对应到他们各自的产品型号。不再重复填写几十份表格和邮件。
中英双语
研发工程师可以直接用中文回答，不需要经过销售层层转达。
客户互不可见
每个品牌只能看到自己的产品和问题。您不需要提供客户名单，也不需要提供源代码。
展示 CRA 响应能力
向欧洲客户证明您有可靠、及时的漏洞响应流程，在新订单和供应商评估中更有优势。
Questions factories ask
Why would a factory use VexRoute?
Because it replaces dozens of duplicate questions with one. Instead of answering every customer's spreadsheet and email thread, the factory answers once per firmware family in Chinese or English. The answer reaches every linked brand automatically, and the factory can show EU customers a CRA-ready response process.
Does the factory have to share its customer list or source code?
No. The factory only answers questions about firmware families it already supplies. Brands link themselves to the families they buy. No source code is required, and customers never see each other.
Can one brand see another brand's products?
No. The factory answers once per firmware family, but each brand only sees its own SKUs, its own questions and its own evidence. The factory sees which of its customers are linked to a family so it can answer with confidence.
What is VEX?
VEX stands for Vulnerability Exploitability eXchange. It's a structured statement saying whether a product is affected by a specific vulnerability: not affected, affected, fixed or under investigation, with a justification. VexRoute collects these statements from the factory once per firmware family and routes them to every brand that ships that firmware.
Show your EU customers a CRA-ready factory.
Answer once, in your own language, and give every EU customer a CRA response channel they'll want to keep. Factory workspaces are set up by our team.
Or write to menachem@vexroute.com.